How is the service organized?

By becoming an Ecomaison partner, you're joining a movement that's established throughout France. Since 2013, we've been developing our services for our members, alongside our partners. Through their contact, we are always working to develop and improve the quality of our services. But how does a partnership with Ecomaison work?

It all starts with a call for tenders

As a public body, we go out to tender for all our needs. These calls for tender are frequent and varied. Companies already involved in a partnership with us also take part in them on a regular basis, to further develop our collaboration. 

Registering on the dematerialized platform will enable you to be informed of upcoming calls for tenders, as well as to submit your response and track your file.

The beginning of our partnership

Your application to a call for tenders has been accepted: you are now in contact with the Ecomaison teams to organize the start of your service. Territory by territory, our regional advisors will provide you with practical guidance to help you get started. For example, an introductory meeting is organized between a new collection service provider and the local authority holding the waste on which it will be operating. 

This is also the time to register and keep the log-in details we provide for you to connect to the Ecomaison extranet, which will facilitate our commercial and operational relationship throughout our collaboration. 

All roads lead to the Ecomaison extranet

Our extranet enables you to receive all the requests that concern you, from the players involved in waste management in your area. For example, it's on the extranet that a transport service provider receives a collection request from a local authority's drop-off center, or that a waste preparation company reports the availability of the agreed volume for the recycling plant. All our partners and members can also use the site to report any anomalies observed at any stage of the waste's journey.

Your Ecomaison business is up and running... and so is traceability!

As an eco-organization, we must guarantee reliable data on the volumes of waste we handle. These figures are used to check that recycling and recovery rates are progressing well over the long term, and to guide public policy in meeting environmental objectives. On a day-to-day basis, this tracking also directly supports our collaboration with you, and enables you to draw up your invoices. It's simple: every activity carried out for Ecomaison is recorded on our extranet. 

For example, a member distributor indicates on the extranet the volume of furniture entrusted to the carrier for the sorting center, the carrier what he loads, and the sorting center records everything received. This system is valid for all stages of the journey.

Thanks to everyone's participation, the extranet monitors the entire value chain of waste managed by Ecomaison.

You've been an Ecomaison partner for two years: now's the time to take stock!

In addition to regular exchanges throughout our collaboration, regulations require regular audits of our partners. This audit generally takes place every two years, and is always carried out by an independent service provider. Its purpose is to ensure that standards are respected at every stage of waste processing. Although its duration depends on the number of contracts in progress, it most often consists of a one-day visit to the site. The day begins with a presentation of the participants and a review of the day's organization. Depending on the contracts held by the operator, different topics are covered: 

• Regulations,
• Endowments and collection,
• Sorting, transit and preparation of Ecomaison flows,
• Shipments, outlets and operator performance,
• Transportation,
• Administrative follow-up and quality.

This is followed by a site visit to get a better idea of what's going on in the field. This is the time to ask questions, raise recurring issues or suggest changes to your organization with Ecomaison. The auditor is there for that too!

Finally, the day ends with a wrap-up meeting that enables you to identify your main strengths and areas for improvement.

When you receive the full audit report, you can discuss it with your Regional Ecomaison Manager and agree an action plan based on the audit.