Repairing rather than replacing: a new perspective
Repairing is emerging as a key solution for extending product life. But how can you showcase your expertise as a repairer, understand the true meaning of "repair" and define the scope of a repair?

What is a repairer?

A repairer is a professional who specializes in restoring defective objects, appliances or systems to working order.

Whether in the home furnishings, DIY, garden or toy product families, the repairer has the technical skills needed to diagnose problems, carry out the necessary repairs and keep equipment running smoothly.

His role is essential in the circular economy approach, where sustainability and repair are increasingly valued.By combining expertise and know-how, the repairer contributes to extending the life of objects while offering a valuable service to consumers.

Do you refurbish products that have suffered a fault, breakdown or breakage? If so, you're a repairer!

And this is certainly the case if your activity is assimilated to :

  • After-sales distributor
  • Manufacturer's after-sales service
  • A sign subcontractor
  • An independent
  • A cabinetmaker
  • An upholsterer
  • A carpenter
  • A kitchen fitter
  • A closet installer
  • A library assembler
  • A tool sharpener

Ask for your Ecomaison label

If you'd like to become an Ecomaison-certified repairer, find out more about our quick and easy certification process!

What is a repair?  

The act of repair is quite distinct from that of restoration. To repair an object is to enable it to be used again in its functional capacity. A repair therefore consists in restoring a product to its original condition after a breakdown, failure or breakage. 

Don't confuse repair with restoration 

The repair covered by the Repair Bonus does not apply to a restoration that is purely cosmetic. In concrete terms, the Bonus will apply to a torn upholstery, revealing the upholstery of an armchair, or a damaged convertible sofa bar, but not to faded colors or a scratched armrest. In addition, the Repair Bonus only applies to claims outside the legal, commercial and insurance guarantees.
Repairing a (non-electrical) household item means giving it back the possibility of being used by its
owner.

  • Repairing a faulty object
  • Replace a component of an object
  • Restore to working order following breakage
  • Repairing a mechanism or a hinge
  • Gluing/reassembling an object or component
  • Sewing a tear
  • Filling a crack
  • Changing torn fabric upholstery
  • Changing a non-repairable part
  • Re-upholstering a seat
  • Reupholstering a chair
  • Repairing a toy scooter
  • Relooking an old-fashioned object
  • Changing furnishing components for aesthetic reasons
  • Enhance the look of a piece of furniture to change its color or appearance
  • Supply spare parts without charging for a technician's intervention

The Repair Bonus: a benefit for your customers

One French person in four refuses to have his or her furniture repaired for lack of a nearby, cost-effective solution. The Repair Bonus enables you to meet this need at a reasonable price.

If you or your partners become a certified repairer, you'll be able to promote your expertise and offer this new service to your customers.

What is the Repair Bonus?

This is a financial aid scheme reserved for private individuals, designed to encourage the French to repair various items no longer under warranty. Introduced by the AGEC law (Anti-Gaspillage pour une Economie Circulaire), the scheme is financed by Ecomaison.

  • You can offer your customers a discount on their repair bill . The Repair Bonus is a flat-rate amount representing around 20% of the cost of the repair. Ecomaison will refund this amount within 15 days.
  • Only Ecomaison-certified repairers can offer the Repair Bonus.

Bonuses offered by Ecomaison

Sofas and bedding
from €30 to €60

Chairs and stools
from €30 to €40

Furniture
from €35

Kitchen and cupboards
from €65

Umbrellas
€15

Barbecues
15€

Tool sharpening
2€

Toy cycles
from €10 to €20

Join the repair movement

  • Offer repair services to your customers!
    By offering repair services to your customers, you are meeting the needs of 25% of households who experience a breakdown in a piece of furniture or garden item every year, and who are looking for a repairer but can't find one. 
  • An asset for your customers, a boost to their confidence
    As a certified repairer, you can offer your customers the Repair Bonus, a real breath of fresh air for their budget. A real boost for your service! 
  • Visibility that makes all the difference
    Thanks to certification, your company appears in the directory of certified repairers. French people looking for a repairer near them will be able to find you and get in touch with you. 

The Repair Bonus in pictures

The
Repair Bonus applies to many household items

Ecomaison offers the Repair Bonus for home and garden furniture, such as seats and sofas, bed bases, etc., as well as barbecues, parasols, garden cutting tools and children's bikes and scooters.  

Products eligible for the Bonus

The Repair Bonus applies to the following items:

  • Armchairs and sofas (all materials and technologies)
  • Chairs, benches and stools
  • Bed bases and headboards

Applicable bonuses :

* Excluding mattresses and small upholstered bedding items.
The selling price of the repair must be higher than the bonus amount.

Kitchen and fixtures

  • The Repair Bonus applies to all built-in kitchen units and their components (worktops, cabinets, doors, fronts, drawers and accessories), as well as closet furniture and fittings (doors and closets, cabinets and fronts made to measure for the home).

Furniture for home and garden

  • The Repair Bonus applies to all storage furniture (wardrobes, chests of drawers and sideboards, shelves, etc.), tables and desks (living room, dining room, kitchen or garden tables, desks, etc.). All bedroom furniture (beds, bedside tables), all bathroom furniture, etc.

Applicable bonuses :

Including kitchen and fittings.
The selling price of the repair must be higher than the bonus amount.

Hand tools

  • The Repair Bonus applies to the sharpening of all hand-held cutting and pruning tools used in DIY and gardening (scissors, knives, blades, planes, secateurs, shears, scythes and mowers, axes and saws, etc.).  

Parasols and Barbecues

  • The Repair Bonus applies to all parasols (including canvas changes), planchas and non-electric barbecues.

* The selling price of the repair must be higher than the bonus amount.

  • The Repair Bonus applies to all toy bicycles*: tricycles, draisies and scooters
  • Eligible repairs: Replacement of parts or components, excluding wear parts (inner tube, brake pad, etc.).

Applicable bonuses :

*Excluding children's cycles not subject to European Directive 2009/48/EC on the safety of toys
The selling price of the repair must be higher than the amount of the bonus.

Why become a certified repairer?

With Ecomaison, certification is quick, easy and free.
By becoming a certified repairer, you can pass on the Repair Bonus to your customers and have this advance reimbursed by Ecomaison.

All you have to do is present your company or association and demonstrate your skills and experience.
Once approved, you'll be listed in the national Ecomaison directory, ensuring your visibility to the general public.

A label open to all players

Any structure invoicing repairs carried out by a professional
can claim the Bonus and apply for certification.

Distributors

Artisans

Solidarity players

Manufacturers

Repairers

Fitters

Distributors and manufacturers: Three ways to get involved

Ecomaison offers different ways for you to get involved:

  • Become a "Promoter "*: Your store does not offer repair services, but refers customers to the Ecomaison directory of approved repairers. They choose a repairer near their home. The transaction is between the repairer and the consumer.
  • Become a "Prescriber": Your store advises your customers about partner repairers who have the Ecomaison label. Here again, the transaction takes place between the customer and the repairer. Encourage your partners to apply for the Ecomaison label! 
  • Become a "Certified Repairer": Your store offers the repair service directly. You invoice the repair and give your customers the Repair Bonus. Repairs can be carried out by you or by a subcontractor. Not yet certified? Apply for certification now!

*Promoting the existence of the Repair Bonus has been a regulatory obligation for distributors since July 1, 2024.

A 3-stage certification process

Let us guide you: step by step, you'll present your company to us, demonstrating your skills and experience.

With the first rays of spring sunshine showing their face, it's the perfect time to get your garden ready!

And that's it! You've been awarded the Ecomaison label and are listed in our directory of approved repairers. You can now offer your customers the Repair Bonus.

Ask for your Ecomaison label

If you'd like to become an Ecomaison-certified repairer, find out more about our certification process at
. It's quick and easy!

Your repair commitments

By becoming an Ecomaison-labeled repairer, you agree to respect a charter of commitments that includes :

  • Guaranteed repairs for at least 6 months
  • Inform your customers about your rates and bonuses
  • Accept Ecomaison repair audits

How can I get my repair bonus refunded?

The Repair Bonus is a flat-rate amount representing around 20% of the cost of the repair. It is deducted directly from the invoice sent to your customer. Ecomaison will then transfer this amount to you within 15 days.

Find out more about the conditions for reimbursement of Repair Bonuses.

The bonus is repaid in 3 stages:

As an Ecomaison-labeled repairer, carry out an eligible repair and apply the bonus immediately to your invoice. This reduces the cost of the repair for your customer.

With the first rays of spring sunshine showing their face, it's the perfect time to get your garden ready!

All requests validated by our teams are reimbursed every 15 days.

Find out more about the documents you need to provide to Ecomaison to obtain a refund:

Consult the repairer's guide :

Request for refunds

How do I get the Repair Bonus on my bill?

In order to benefit your customer and obtain reimbursement, you must comply with certain mandatory billing rules:

  • The name of the company certified by Ecomaison
  • The name and postal code of the beneficiary customer
  • A description of the repair eligible for the Repair Bonus
  • Application of the Bonus in the form of a reduction on the price inclusive of tax
  • The SIRET number of the company certified by Ecomaison

The description of the eligible repair and its amount (in the form of a reduction on the price inclusive of tax) must appear on your invoice.